Consumer Reports - Sweet Apple Computers?
Apple ibooks and Powerbooks are reknowned for having style and beauty, now they are garnering praise for build quality and after sales support. Consumer Reports Magazine stated in their March issue that, when compared with notebook manufacturers such as Toshiba, Sony and Gateway, Apple offered the best technical support.
Apple ibooks and Powerbooks are reknowned for having style andbeauty, now they are garnering praise for build quality and aftersales support. Consumer Reports Magazine stated in their March issue that, whencompared with Toshiba, Sony and Gateway, Apple offered the best technical support and, with only 16% oflaptop repairs, held the lowest ranking for repairs in the laptopline.
Their Apple iBook and PowerBookportables beat the competition, hands down, among 57,000Consumers Union members.
In the area of technical support, Apple notebooks alsotipped the scales when they received a readers' score of 84 - thehighest score of any PC manufacturer - leaving the next closestcompetitor (IBM) in the dustwith an overall score of 69.
Among the services which were included in the rating were phonesupport, lag time, knowledge of staff and web-based support. Inaddition to its reliability and first-rate support, Appleproducts were noted to be far less vulnerable to maliciousviruses and spyware than those models which utilize Windows.
Though both the Apple iBook and the PowerBook received excellentratings, the former was rated higher in the ability to provideexpansion, as well as in the area of energy-saving capabilities.The latter, however, was rated higher in the areas of warrantyand display quality.
